Frequently Asked Questions

Do I have to go where my insurance company tells me to get my glass replaced?

No! You have the Right to Choose. Don't be intimidated by your insurance company when they tell you that going to a shop besides the one they say will cost you extra. Some insurance companies imply that you will get an unsatisfactory job from any shop other than the one they want you to go to. They may also tell you that you will have to pay any difference in price if you don't go to the shop that they recommend. It is your right as a policy holder to go where you want to go! Before you go where your insurance company wants you to go, ask whether that shop uses OEM windshields, the proper sealant and primers and provides a lifetime warranty. If they don't, tell your insurance company you are not going to a shop that gambles with your safety.

What information will I need when I call?

The following information is needed when you call:
If you’re having trouble finding any of this information. please give us a call. Give us a call. We are here to help you.

• The year of vehicle (If your not sure check the title, registration, or manufacturing date located on the outside driver side door jam).
• Make and Model
• Type of Glass that needs to be replaced and what side (Passanger side or Driver side). (Windshield, Door glass, Quarter glass, Vent Glass, or Back Glass)
• Color of the glass. (Green Tint, Blue Tint, Bronze Tint, Privacy)
• If using insurance, you'll also need:
  
  • Policy holder name
  • Agent's name
  • Insurance company
  • Policy number
  • Claim number (If you have it)
  • Date of loss
  • Cause of loss
  • VIN# (Vehicle Identification Number), Located in the bottom left hand corner of the windshield.
  • Deductible Amount

Can I drive my car immediately after the windshield is installed?

No! This could be a deadly mistake. Safe Drive Away time is the amount of time that your car is required to remain out of service until the windshield can properly operate as a safety device. The urethane that is used to hold your windshield in place takes time to set up. The time varies depending on the type of urethane and the weather conditions. On warm, high humid days the urethane will set up faster than on cold, drier days.

How long does my car have to set after a windshield installation?

Most windshield installations require that the car remain out of service for 2-3 hours depending on the humidity and temperature. Upon request we can install the windshield with a special chemically curing urethane with a drive away time of 1 hour.

What do I need to do after a windshield installation?

Here are some post installation guidelines:

• Do not pressure wash your vehicle for 24 hours
• Leave a ¼ inch gap in your door glass to prevent build up of air pressure in the car. This build up of pressure can cause the windshield to leak.
• Do not slam the doors for the first 24 hours
• Limit driving for first 24 hours if possible
• Remove any tape that was used after 24 hours

How soon can I get a auto glass mobile appointment?

In most cases, we can schedule an appointment the same day or within 24 hours.

Will weather conditions affect my scheduled appointment?

Yes. If it is raining and there is no cover your appointment may need to be rescheduled for a later time.

Can you replace or repair my auto glass without me being present?

Yes. However, we will need your verbal or written authorization and access to your vehicle. The vehicle will need to be left unlocked to complete the work. For power door glasses, we will need the keys in order to get power to the door. We would be happy to lock the vehicle and return the keys when completed.

Do you have other questions? Call us for answers: 844-324-2677